IRC log of #harmattan for Wednesday, 2013-05-22

« Tuesday, 2013-05-21 Index Thursday, 2013-05-23 »
itsnotabigtruckoh dear, this channel became very dead didn't it00:05
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aard_itsnotabigtruck: there are more interesting channels nowadays :p00:13
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Dante_JHi all16:10
Dante_JI have a peculiar problem on my N9, when a usb cable, or even the power adapter is plugged in, the touch screen becomes totally unresponsive16:11
Dante_JI'd appreciate some guidance on where to look to diagnose and fix the problem16:12
Dante_JI've checked the Xorg logs which don't have anything referencing the problem. Also checked other logs in /var/log16:13
Dante_JI'm not able to dmesg due to permission/aegis16:13
Dante_JPlease, if someone can suggest some things to try I'd be grateful. I would prefer to avoid re-flasing  the device, as that seems a bit drastic at this stage. I'd just like to diagnose the problem first16:15
leinirthat is, unfortunately, a common issue with a lot of devices... not just the n916:15
leinirnot hit me, but two friends have had it happen, one with an android device, another with an n916:16
leinirin short - it's not a software problem16:16
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Dante_Jreally?16:20
Dante_Jso the USB interface is somehow damaged physically?16:20
Dante_Jis there a thread on a site somewhere that I can read upon this phenomena?16:21
leinirthere's one here, with both a bit of funny, and some serious tech stuff - http://www.droidforums.net/forum/droid-4-tech-support/202604-touch-screen-acts-weird-while-charging.html16:24
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rikaneewhich USB charger are you connecting it to?16:37
rikaneebad USB chargers and cheap PC PSUs/motherboards can cause this.16:38
Dante_JI have 2 nokia chargers, the one that came with it, and the one that came with my n90016:44
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Dante_Jand the same problem is exhibited when I connect to the usb port of a laptop or computer, such that I cannot select from the 'mass storage' or sync menu.16:45
Dante_JI have to define which I want from the accessories menu in settings before I connect the usb cable.16:45
Dante_JI would have though that a log somewhere should show what the issue on the device being  experienced is. A conflict, a permission issue, even a rogue or misbehaving process16:47
mschlens_Dante_J: when/if it's a hardware issue, it probably won't get logged.16:47
Dante_JIs there a way to test for it? To confirm if its hardware?16:48
Dante_Jcould it be a dbus issue? After the usb cable is removed the touch screen is laggy for a few moments and then settles down to normal16:49
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mschlens_Dante_J: you could measure the output at the microUSB end.16:50
Dante_Jpower output?16:50
mschlens_mostly the voltage, I'd say.16:51
Dante_Jso voltage is the same between both nokia chargers, a standard 5v16:53
mschlens_Dante_J: does it happen with every charger/usb cable, etc?16:53
Dante_Jyes16:53
Dante_Jand it's not a 'but funny' it's totally unresponsive - frozen16:54
mschlens_Ugh, that sucks.16:54
Dante_Jif I press the lock/unlock button the screen lights up, but no screen elements respond to touch16:54
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Dante_Jafter I disconnect from usb, then touch screen responsiveness is returned.16:55
Dante_JIt seems a bit to uniform to be a hardware issue to me.16:56
Dante_Jflakey hardware in my experience is much less predictable. But I am happy to have it explained to my why I am mistaken16:57
Dante_JI have of course tried resets and hard (10 second) resets16:58
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Dante_JAttempted to change some settings to see if it may be related.16:59
Dante_JDisplay & screen lock related settings16:59
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Dante_JI need to go. After midnight here.17:26
Dante_Jthanks for some of the suggestions. I need to get the problem resolved. cheers.17:26
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